Quality is the lifeblood of an enterprise, and Kuha Trading has established a rigorous and comprehensive quality control system. Starting from the raw material procurement process, we have formulated strict screening criteria and established long-term and stable cooperative relationships with high-quality domestic and foreign suppliers to ensure that every batch of raw materials, such as fabrics and fillings, meets the requirements of environmental protection, safety, and high quality. During the production process, multiple quality inspection checkpoints are set up. Through professional quality inspectors and advanced testing instruments, a comprehensive inspection is carried out on the product's appearance, size, sewing process, durability, etc. In addition, we also conduct strict functional tests on products, such as the warmth retention and breathability tests of air-conditioning blankets, and the tensile and tear resistance tests of plush toys, ensuring that every product leaving the factory can meet or even exceed national standards and industry specifications.
In terms of service, Kuha Trading has always adhered to the service concept of "customers first" and is committed to providing every customer with considerate, comprehensive, and professional one-stop services. We have established a complete pre-sales consultation, in-sales follow-up, and after-sales service system. Before sales, the professional sales team will provide detailed product introductions and personalized purchase suggestions according to customers' needs and usage scenarios. During sales, we will closely monitor the order production progress and promptly communicate product updates with customers. After sales, we will respond quickly to customers' feedback and issues, providing services such as returns, exchanges, repairs, and maintenance, and resolving customers' concerns with a sincere attitude and efficient actions.